Terms and Conditions of Sale
These Terms and Conditions of Sale (hereinafter "T&Cs") govern the contractual relationship between the publisher of the website signallensai.com (hereinafter "the Provider") and any natural or legal person (hereinafter "the Client") wishing to use the SignalLens AI service.
Article 1 — Purpose
These T&Cs define the conditions under which the Provider grants the Client access to the SignalLens AI service, an SEO analysis and web visibility optimization tool using artificial intelligence. Use of the service implies unreserved acceptance of these T&Cs.
Article 2 — Provider Identification
Nicolas Lupu — Individual Developer 8 rue Laurier Fleuri 44120 Vertou France Phone: 06 86 64 84 54 Email: [email protected] VAT not applicable — Article 293B of the French General Tax Code (CGI)
Article 3 — Service Description
SignalLens AI is an online service (SaaS). Depending on the plan subscribed to, it may include SEO and technical analyses, recommendations generated by artificial intelligence, audit tools, and the Autopilot subscription, which provides assisted automation of content and actions relating to the connected website. The Autopilot subscription is a service performed continuously over the subscribed period. Starting Autopilot does not mean that the whole of the service corresponding to the subscribed period has been fully performed on its first day. Credits, where applicable, are units giving access to certain features of the service. Making them available does not by itself constitute full performance of the Autopilot subscription, nor a waiver of the statutory right of withdrawal where that right applies. SignalLens does not guarantee any search engine ranking, any indexation, any level of traffic, any time within which results will appear, or any commercial outcome. Recommendations and content generated or assisted by artificial intelligence do not constitute a guarantee of results.
Article 4 — Prices and payment
The prices applicable to the Autopilot Starter and Pro subscriptions, monthly or annual, and to any paid options or features, are those displayed at the time of the order. Payment is processed by Stripe. No bank card data is stored by SignalLens. The subscription is billed in advance for the chosen period and renews under the conditions set out in Article 6, unless cancelled before renewal. VAT not applicable — Article 293B of the French General Tax Code. Invoices issued do not include VAT.
Article 5 — Right of withdrawal
5.1 — Consumer customers and professional purchases The right of withdrawal provided for by the French Consumer Code applies to Customers who enter into the contract as consumers. During the relevant order flow, the Customer expressly states whether they are acting as a consumer or subscribing for professional or business purposes. This classification is not inferred automatically from a VAT number, an email address, a company name, or the plan chosen. For a purchase made online and expressly declared to be for professional or business purposes in that flow, the provisions below concerning the consumer's right of withdrawal are not presented as applicable to that purchase. This provision is not a general assertion that a professional could never benefit from a right of withdrawal in any situation. 5.2 — Withdrawal period The consumer has a period of fourteen (14) days to exercise their right of withdrawal from the conclusion of the contract, in accordance with Articles L.221-18 et seq. of the French Consumer Code. Where the legally required information concerning the right of withdrawal has not been provided, the period may be extended under the conditions set out in Article L.221-20 of the French Consumer Code. 5.3 — Exercising the right of withdrawal The consumer may notify their decision to withdraw before the statutory period expires by means of an unambiguous statement or the model form set out in the annex to these terms. SignalLens makes an online withdrawal function available. It is reached from the “Withdrawal” section of the site, which is itself linked from the footer and from Settings → Subscription. Where the consumer exercises the right of withdrawal by that means, SignalLens sends them without delay an acknowledgement of the withdrawal on a durable medium. 5.4 — Request for performance before the period expires Where the consumer wishes the supply of the Autopilot service to begin before the statutory withdrawal period expires, SignalLens first obtains their express request to that effect. In the immediate-start Autopilot flow, that request is a condition of subscribing. Validating the payment, concluding the contract, or merely starting Autopilot do not, in themselves, constitute a waiver of the right of withdrawal. 5.5 — Proportionate amount where performance began early Where the consumer exercises their right of withdrawal after having expressly requested that performance of the service begin before the end of the withdrawal period, they may owe, under the conditions set out in Article L.221-25 of the French Consumer Code, an amount corresponding to the service supplied up to the point at which they communicated their decision to withdraw. That amount is proportionate to the total price agreed for the service. Where the total price is excessive, the appropriate amount is calculated on the basis of the market value of what has been supplied. No amount is due in respect of early performance where the legal conditions permitting that amount to be claimed are not met, in particular where the required express request or the information provided for by law has not been obtained or provided. No penalty and no punitive charge is applied in respect of exercising the statutory right of withdrawal. 5.6 — Loss of the right of withdrawal after full performance For a service, the right of withdrawal may be lost before the statutory period expires only where the contract has been fully performed under the conditions set out in Article L.221-28, 1° of the French Consumer Code, in particular after the consumer's prior express agreement that performance should begin and their acknowledgement that they will lose their right once the contract has been fully performed. Merely starting Autopilot does not constitute full performance of the subscription for the subscribed period. 5.7 — Reimbursement following a withdrawal Subject to any amount owed under Article L.221-25, SignalLens reimburses the sums to be returned following a valid exercise of the right of withdrawal within the applicable statutory period, and at the latest fourteen (14) days from the date on which SignalLens is informed of the consumer's decision to withdraw. Reimbursement is made using the same means of payment as that used for the initial transaction, unless the consumer expressly agrees to another means and provided that the reimbursement does not cause them to incur any charge. These terms create no voluntary commercial guarantee of the "14-day money-back" kind beyond the mandatory rights provided by law.
Article 6 — Duration, renewal and cancellation
The subscription is entered into for the period chosen at the time of the order, in particular monthly or annual depending on the plan subscribed to. Unless cancelled before renewal, it renews under the conditions presented to the Customer at the time of the order and applicable to their plan. Cancellation prevents future renewal of the subscription. Save for a valid exercise of a statutory right of withdrawal or another applicable legal provision, the period already paid for continues until its end, and cancellation does not by itself result in automatic reimbursement of that period. Cancelling the subscription, exercising the statutory right of withdrawal, and requesting a refund are distinct mechanisms. Any credits purchased have no expiry date and remain available for as long as the Customer's account is active. The Customer may delete their account at any time by contacting [email protected].
Article 7 — Liability and Limitation
The Provider undertakes to deliver the service with due diligence. However, the service is provided "as is" and the Provider does not guarantee the accuracy, completeness, or relevance of recommendations generated by artificial intelligence. Recommendations and analyses produced by AI are indicative in nature and cannot substitute for the advice of a qualified professional. The Client remains solely responsible for decisions made based on the analyses provided. In accordance with Article 4(4) of Regulation (EU) 2024/1689 (AI Act), the Provider informs the Client that content is generated by an artificial intelligence system. The Provider's liability shall not exceed the total amount paid by the Client over the last twelve (12) months. The Provider shall not be held liable for indirect damages, data loss, loss of profit, or business interruption.
Article 8 — Personal Data
Personal data collected in connection with the service is processed in compliance with GDPR. Details of processing activities, purposes, retention periods, and data subject rights are described in our Privacy Policy accessible from the website. The Provider acts as data controller. Data is hosted in the European Union (Hetzner Online GmbH, Frankfurt, Germany).
Article 9 — Intellectual Property and License
The SignalLens AI service, its interface, algorithms, and source code are the exclusive property of the website publisher. Reports, audits, and deliverables generated by the Platform are protected by copyright law. The User is granted a personal, non-transferable, and non-assignable license for internal use within the scope of their professional activity. Any reproduction, redistribution, resale, or disclosure to third parties of the generated reports is strictly prohibited without prior written authorization from SignalLens AI. Reports contain digital identification markers enabling traceability in case of unauthorized distribution.
Article 10 — EU Data Act
In compliance with Regulation (EU) 2023/2854 (Data Act), applicable from September 12, 2025, the Client has the right to access and port data generated through use of the service. Exportable data includes analysis results, reports, and query histories. The Client may request data export at any time by contacting [email protected]. Data will be provided in a structured, commonly used, and machine-readable format (JSON or CSV) within a reasonable timeframe.
Article 11 — Mediation
In case of dispute, the Client may use the consumer mediation service free of charge in accordance with Article L.612-1 of the French Consumer Code. To obtain the contact details of the consumer mediator designated by the Provider, the Client may send a request to: [email protected] The Client may also use the European Union's online dispute resolution platform: https://ec.europa.eu/consumers/odr/
Article 12 — Applicable Law and Jurisdiction
These T&Cs are governed by French law. In case of dispute, and after an attempt at amicable resolution, jurisdiction is attributed to the competent courts of Paris, France, unless otherwise required by mandatory legal provisions.
Article 13 — Force Majeure
The Provider shall not be held liable for failure to perform its obligations in cases of force majeure as defined by Article 1218 of the French Civil Code, including but not limited to: natural disaster, pandemic, hosting provider failure, cyberattack, or unavailability of third-party APIs (Google, Stripe).
Article 14 — Amendments to T&Cs
The Provider reserves the right to modify these T&Cs at any time. New terms will apply to orders placed after their publication on the website. The Client will be informed of any substantial modification by email or notification within the service interface.
Article 15 — Automated Usage
The use of bots, scripts, scrapers, or any automated tools to access the Platform, extract data, or perform analyses is strictly prohibited. SignalLens AI reserves the right to suspend or terminate any account using such methods, without notice or refund. Usage limits (number of analyses per day, credits) are an integral part of the service terms and may not be circumvented by technical means.
Annex A — Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.) To: Nicolas Lupu — Individual Developer 8 rue Laurier Fleuri 44120 Vertou France Phone: 06 86 64 84 54 Email: [email protected] I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following service: — Service ordered: ................................................ — Ordered on (*) / received on (*): ............................... — Name of consumer(s): ............................................ — Address of consumer(s): ......................................... — Signature of consumer(s) (only if this form is notified on paper): .................. — Date: ........................................................... (*) Delete as appropriate.
Last updated: 4 September 2026